Returns & Exchanges
At Pure Frequencies, we want you to be completely satisfied with your purchase. If your new fashion pieces don't resonate with you, we offer a 30-day return policy for all unworn items in their original packaging.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original condition with all tags attached, ensuring the package is securely sealed for transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing