Frequently Asked Questions
Everything you need to know about shopping at Pure Frequencies
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. We also offer expedited shipping options at checkout for those who need their fashion fix sooner.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Please visit our Returns Portal to start your request.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Pure Frequencies, we prioritize quality and ethics. Our collections use a mix of organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
Can I modify or cancel my order after it's placed?
Once an order is placed, it is processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase by contacting our support team.